About

For fastest service please call 830.981.5330 and leave a message. Please call again if the message is not returned by the next business day. We are no longer taking clients age 17 and below. Please park on the street due to very limited parking, thank you.

I am happy to work with individuals, couples, families and I believe sessions can be helpful in meeting the clients’ goals.

Acorn Counseling

Fees

Initial fee of $150, subsequent individual sessions $150, couple session $150 when billing insurance are due at the beginning of each session. $120 fee private pay. Cash or personal checks to Acorn Counseling PLLC, debit or credit cards are acceptable for payment. There is a discount for cash payment in full, and a $30 fee for returned checks.

Please note that fees are subject to change and negotiated before payments are due. Clients or Guardians are responsible for full payment of fees, regardless of insurance company policies. Clients are responsible for notifying this office when their insurance changes, and following through with their insurance account adjustments. Consistency is an important part of the counseling process, and the appointment time that you schedule is reserved for you; it is not available to anyone else.

Once an appointment has been scheduled, you will be expected to pay for it unless you provide notice of cancellation at least 24 hours in advance or were unable to attend due to circumstances beyond your control. Messages received on my answering system are acceptable for prior notice. Sometimes it may be necessary for me to reschedule an appointment and I will make every effort to contact you in advance to do so.

A fee of $60 will be assessed for missed, no show, or short-notice cancellations that are unavoidable.

I will not accept any gifts.

Associations

I am a member of the EMDR (Therapy) International Association, American Association of Christian Counselors, and the Texas Counselors Association.

Christian Counseling

I am often asked two questions, am I a Christian, and why is the company called Acorn? Spirituality seems to be very important to many people that inquire about counseling services. I am happy to work with people from all walks of life who want to heal, feel better about themselves and their lives, and live peacefully with their families. I have been a Christian for almost 30 years, and have discovered that life is an art; I am growing and learning about it. As little seeds, like an acorn, can grow into big trees under the right conditions, a little sin can cause great problems. Also a little truth can bring great relief. I believe in a God who loves us deeply, hates the sin that hurts his children, and provides for healing and reconciliation by His grace. It is easy to get focused on the hurts, and sometimes hard to remember about love and praise. It is a privilege and honor to walk along your journey with you. I don’t have all the answers, but I believe in God who does, and in your ability to reconcile the challenges in life by His grace. May I invite you to share favorite verses, and find the hidden treasures of God’s love? Let’s explore it together.

Insurance

Cash-payer discounts and receipts for filing with your insurance company are available upon request. Please call (830) 981-5330 to see if your company will provide benefits. I am a provider for the listed insurance companies; Aetna, Blue Cross Blue Shield, and Tricare.

Susan Loveland

Susan Loveland

Licensed Professional Counselor

Contact Us

109 Enterprise Parkway, Suite 201
Boerne, TX 78006
Phone: (830) 981-5330
Fax: (830) 755-5345

Information

Privacy +

All information that you share in therapy is held in confidence and will not knowingly be shared with another medical person without your written consent with legal exceptions as listed in Privacy Practices. There is a vulnerable aspect in all faxes, electronic communication devices, and computers that MAY NOT BE PREVENTABLE, regardless of safeguards. Please review these forms; First Visit Forms

Emergency/Important Numbers +

In the case of an emergency or if you believe you or someone close to you is a danger to yourself or others, please call 911. Other helpful crisis phone numbers that are available 24 hours a day:

Family Violence Prevention Services (210)733-8310

Rape Crisis Center of San Antonio (210)521-7273

Runaway Hotline of Texas 1-888-HELP (4357)

Suicide Hotline 1-800-SUICIDE (784-2433)

TDFPS (Texas Department of Family & Protective Services) 1-800-252-5400

Call 911 if the situation becomes a life-threatening emergency. Tell the operator that you’re calling about a psychiatric emergency and ask for an officer trained in crisis intervention.

National Suicide Prevention Lifeline. Call 800-799-8255 to talk with a trained counselor.

Crisis Text Line. Text NAMI at 741-741 to connect with a crisis counselor via text message.

National Domestic Violence Hotline. Call 800-799-7233 to speak with a domestic abuse expert.

National Sexual Assault Hotline. Call 800-656-4673 to connect with a staff member from a sexual assault service provider. After the crisis Maintaining connection to people is crucial for your loved one’s recovery. Help him/her to stay connected with you and others to help prevent a relapse. Also, be sure to follow up with the person regularly to let him/her know that you’re thinking about him/her. A person with a mental health condition benefits tremendously from social support.

Source: National Alliance on Mental Illness

Acorn Counseling is not a 24 hr operating service and appointments are scheduled.

Fees +

Initial fee of $150, subsequent individual sessions $150, couple/family session $150 when billing insurance are due at the beginning of each session. Cash or personal checks to Acorn Counseling PLLC, debit or credit cards are acceptable for payment. There is a discount for cash payment in full, and a $30 fee for returned checks. Please note that fees are subject to change and negotiated before payments are due. Clients or Guardians are responsible for full payment of fees, regardless of insurance company policies. Clients are responsible for notifying this office when their insurance changes, and following through with their insurance account adjustments. Consistency is an important part of the counseling process, and the appointment time that you schedule is reserved for you; it is not available to anyone else. Once an appointment has been scheduled, you will be expected to pay for it unless you provide notice of cancellation at least 24 hours in advance or were unable to attend due to circumstances beyond your control. Messages received on my answering system are acceptable for prior notice. Sometimes it may be necessary for me to reschedule an appointment and I will make every effort to contact you in advance to do so. A fee of $60 will be assessed if short cancel or no show is avoidable. $120 fee private pay.

Disclaimer +

As of September 1, 2010, Susan Loveland, LPC will not have therapeutic involvement in ongoing custody cases or cases that may lead to civil court hearings for the purposes of determination of custody. She will provide referrals for counseling and social studies. If a client/family/attorney does send or initiate a subpoena, the client/family/attorney will be responsible for paying a $2500 fee + $300 per hour (in Bexar County) once the subpoena has been received, whether there is any testimony or not. This must be paid with a credit/debit card. Outside of Bexar County the $2500 fee + $300 per hour applies, and there will be $.60/mile up to 75 miles. Records also must be paid for by each party.

Compliance +

EFFECTIVE JUNE 1, 2013, SUSAN LOVELAND IS HEREBY
APPOINTED AS THE HIPAA PRIVACY COMPLIANCE OFFICER. IF YOU ARE CONCERNED THAT YOUR PRIVACY RIGHTS HAVE BEEN VIOLATED, OR YOU DISAGREE WITH A DECISION MADE ABOUT YOUR ACCESS TO YOUR RECORDS, YOU MAY CONTACT SUSAN LOVELAND, LPC, AT 830.981.5330, 109 ENTERPRISE PARKWAY SUITE 201 BOERNE TX 78006 OR SECRETARY OF THE U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES OFFICE OF CIVIL RIGHTS 200 INDEPENDENCE AVENUE S.W. WASHINGTON DC 20201 202.619.0257 TOLL FREE 1.877.696.6775 ALSO NOTE: THIS ENTITY MAINTAINS HEALTH RECORDS IN ELECTRONIC FORMAT AND ELECTRONIC PROTECTED HEALTH INFORMATION (e-PHI) AND IT IS NOT DISCLOSED WITHOUT PROPER AUTHORIZATION IN WRITING.